# Contact Us

> Get in touch with BucketMate for customer support, technical assistance, licensing inquiries, and security disclosures.

Canonical: https://www.bucketmate.app/contact

## Official Channels

- **Email Support**: support@bucketmate.app (Typical response within 24 business hours for licensing, billing, and technical queries)
- **X (Twitter)**: https://x.com/bucketmate_app (Product announcements, status updates, and direct messages)
- **Discord Community**: https://discord.gg/hWjzyf83Jf (Community discussions, troubleshooting, and feature requests)
- **Founder / Developer**: David Tran (https://x.com/davidtranjs)

## Support & Troubleshooting Guidelines

When submitting a bug report or requesting assistance connecting to S3 storage:
1. Specify your client platform: macOS (dmg or App Store build), iOS, or Web App.
2. Identify your storage provider: AWS S3, Cloudflare R2, MinIO, Backblaze B2, DigitalOcean Spaces, Supabase Storage, or custom endpoint.
3. Describe the exact error message or unexpected behavior.
4. **Security Notice**: Never send your secret access keys, session tokens, or private S3 bucket contents in support correspondence.

## Security & Responsible Disclosure

BucketMate is designed with a strict local-first security model where credentials and file transfers never route through proxy servers. If you identify a potential security issue or vulnerability, please email support@bucketmate.app with reproduction steps. We acknowledge security reports within 7 days.

## Developer & Resource Links

- Home: https://www.bucketmate.app/index.md
- About: https://www.bucketmate.app/about.md
- Pricing: https://www.bucketmate.app/pricing.md
- Features: https://www.bucketmate.app/features.md
- FAQ: https://www.bucketmate.app/faq.md
- Documentation: https://docs.bucketmate.app/
- OpenAPI Specification: https://www.bucketmate.app/openapi.json
- Agent Index: https://www.bucketmate.app/llms.txt
- GitHub Releases: https://github.com/davidtranjs/bucketmate-releases