Frequently asked questions

BucketMate covers day-to-day S3 work: browse buckets, upload and download objects, move or rename files, preview common formats, search, create presigned share links, and organize multiple connections into workspaces.

BucketMate supports AWS S3, Cloudflare R2, Backblaze B2, DigitalOcean Spaces, MinIO, Supabase Storage, plus other services that expose an S3-compatible endpoint. Add the endpoint, region, and access credentials to connect.

Choose the native macOS app for Keychain storage, AWS profiles and SSO, and the best Mac experience on macOS 13 or later. Choose the Web app for browser access on macOS, Windows, or Linux. The Web app requires the BucketMate browser extension for direct S3 requests.

Your credentials stay on your device and are never sent to BucketMate servers. The macOS app stores them in Keychain, while the Web app keeps them in your browser profile with optional passkey encryption. S3 requests and object data go directly between your device and storage provider.

Yes. BucketMate only performs actions allowed by your provider credentials. If your credentials can access specific buckets but cannot list the whole account, enter those bucket names manually when creating the connection.

BucketMate is built for everyday object and bucket management. Keep your provider console for IAM policies, billing, and advanced provider-specific settings.

The free plan does not expire. It includes one connection, one workspace, single-file operations, uploads up to 100 MB per file, and file previews. Pro unlocks unlimited connections and workspaces, bulk operations, and priority support.

BucketMate uses a one-time payment model. Buy once and get lifetime access to the app, including all current and future features. No recurring fees.

We accept all major credit and debit cards through Polar (https://polar.sh), with payment processed by Stripe (https://stripe.com). Payments are processed securely, and we do not store any payment information.

Yes, we offer a 7-day money-back guarantee. If BucketMate doesn't meet your expectations, just email us at support@bucketmate.app and we'll refund your purchase without needing to provide a reason.

No. All current and future features are included in your one-time purchase. Free automatic updates are included.

Yes, if you purchase the Universal License! The Universal License allows you to use the same license key to activate both the macOS native app and the Web version on up to 5 devices in total. The standalone macOS and Web licenses are separate keys and only work on their respective platforms (up to 2 devices each).

Go to https://polar.sh/david-tran/portal/request, then log in with your purchased email to access the license management dashboard where you can deactivate devices.