Frequently asked questions

BucketMate covers day-to-day S3 work: browse buckets, upload and download objects, move or rename files, preview common formats, search, create presigned share links, and organize multiple connections into workspaces.

BucketMate supports AWS S3, Cloudflare R2, Backblaze B2, DigitalOcean Spaces, MinIO, Supabase Storage, plus other services that expose an S3-compatible endpoint. Add the endpoint, region, and access credentials to connect.

Choose the native macOS app for Keychain storage, AWS profiles and SSO, and the best Mac experience on macOS 13 or later. Choose the iOS app to manage S3 buckets on your iPhone and iPad with Face ID security and Files app integration. Choose the Web app for browser access on macOS, Windows, or Linux.

Your credentials stay on your device and are never sent to BucketMate servers. The macOS and iOS apps store them securely in Apple Keychain, while the Web app keeps them in your browser profile with optional passkey encryption. S3 requests and object data go directly between your device and storage provider.

Yes. BucketMate only performs actions allowed by your provider credentials. If your credentials can access specific buckets but cannot list the whole account, enter those bucket names manually when creating the connection.

BucketMate is built for everyday object and bucket management. Keep your provider console for IAM policies, billing, and advanced provider-specific settings.

The free plan does not expire. It includes one connection, one workspace, single-file operations, uploads up to 100 MB per file, and file previews. Pro unlocks unlimited connections and workspaces, bulk operations, and priority support.

BucketMate uses a one-time payment model across all platforms (macOS, iOS, and Web). Buy once and get lifetime access to the app, including all current and future features. No recurring fees.

We accept all major credit and debit cards through Polar (https://polar.sh) processed by Stripe for macOS, Web, and Universal licenses. The iOS app is purchased directly via Apple App Store.

BucketMate for iOS is available on the Apple App Store for a one-time purchase of $19. There are no subscriptions or recurring fees.

Yes, for macOS, Web, and Universal purchases through our website we offer a 7-day money-back guarantee. If BucketMate doesn't meet your expectations, email us at support@bucketmate.app and we'll refund your purchase without needing to provide a reason. App Store purchases follow Apple's standard refund policy.

No. All current and future features are included in your one-time purchase. Free automatic updates are included across all platforms.

Yes, if you purchase the Universal License! The Universal License allows you to use the same license key to activate both the macOS native app and the Web version on up to 5 devices in total. The standalone macOS ($29) and Web ($19) licenses are separate keys and work on their respective platforms (up to 2 devices each). The iOS app ($19) is purchased directly on Apple's App Store.

Go to https://polar.sh/david-tran/portal/request, then log in with your purchased email to access the license management dashboard where you can deactivate devices.